Social workers and probation officers
A home visit involves different decisions from an office appointment. Teams practise assessing a visit before entering, ending an interview, keeping a colleague informed and reporting incidents afterwards.
WCSiB / SZCZECIN
Safety training for public-facing staff
From home visits to ticket inspections, we design exercises around where employees encounter aggression and what support is available to them.
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Youth care centres
Staff practise assigning roles, choosing calm words and protecting bystanders as tension rises in a group. Reviewing the scenario helps agree on a consistent response across shifts.
Public transport and rail staff
A driver needs access to control, while a conductor may be in a narrow aisle among passengers. Separate scenarios let each team practise de-escalation, calling for assistance and ending an unsafe encounter.
Related reading
Institutions
Social worker safety during a home visit
Build a workshop for a social services team around visit planning, contact with colleagues and a factual review of a difficult appointment.
Read article ↗InstitutionsTraining for probation officers: the doorstep conversation
A probation visit scenario that examines initial observations, decisions about continuing an interview and the information colleagues need.
Read article ↗InstitutionsResponding to aggression in youth care
Training for youth care staff starts with teamwork and a clear division of responsibilities.
Read article ↗